Privacy Policy
Effective Date: September 12, 2026
Cordyceps Canada | 16976069 Canada Inc.
Cordyceps Canada respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect when you visit cordyceps-canada.ca, place an order, create an account, contact us, or otherwise use our website.
Information We Collect
We may collect personal information that you provide directly to us, including:
Name
Billing and shipping address
Email address
Telephone number
Order and purchase information
Account information
Messages submitted through contact forms
Information you provide when requesting customer support, returns, or refunds
We may also automatically collect limited technical information when you use the website, such as:
IP address
Browser and device information
Pages visited
Approximate geographic region
Referring website
Website interaction and usage data
Cookie and similar technology information
We collect only information that is reasonably necessary for legitimate business purposes.
How We Use Personal Information
We may use personal information to:
Process and fulfill orders
Arrange shipping and delivery
Process payments and refunds
Communicate about orders
Respond to questions and customer-service requests
Maintain customer accounts
Prevent fraud and protect website security
Improve website performance and usability
Maintain business and accounting records
Comply with legal, regulatory, tax, or reporting requirements
Send promotional communications when you have agreed to receive them
We do not use personal information for unrelated purposes without appropriate consent unless permitted or required by law.
Payment Information
Payments are processed through third-party payment providers made available during checkout.
Cordyceps Canada does not normally store complete credit-card numbers on its own website servers.
Payment providers may collect and process information according to their own privacy policies and security practices.
Shipping and Delivery
To fulfill an order, we may provide necessary information such as your name, shipping address, telephone number, email address, and shipment details to postal services, couriers, fulfillment providers, or other delivery services.
Only information reasonably required to complete the delivery is shared.
Service Providers
We may use third-party service providers to help operate our business and website, including services for:
Website hosting
Payment processing
Shipping and delivery
Website security
Email delivery
Analytics
Website functionality
E-commerce services
Backups and technical support
These providers may process personal information on our behalf when necessary to provide their services.
We remain responsible for protecting personal information transferred to third parties for processing.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Keep the website functioning properly
Remember shopping-cart contents
Maintain account sessions
Improve website performance
Measure website traffic and usage
Support security and fraud prevention
Provide certain e-commerce features
Some third-party services may also place cookies or similar technologies.
You can control or delete cookies through your browser settings. Disabling certain cookies may prevent some website features from functioning properly.
Canadian privacy guidance recommends that website privacy policies explain the use of cookies and other non-visible tracking technologies.
Analytics
We may use analytics services to understand how visitors use our website.
Analytics information may include pages viewed, approximate location, browser type, device type, referral source, and general website interaction information.
We use this information to monitor website performance and improve the user experience.
Marketing Communications
If you choose to receive marketing or promotional communications from Cordyceps Canada, we may use your email address for that purpose.
You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the message or by contacting us.
Transactional messages relating to orders, payments, shipping, security, or customer-service requests may still be sent when necessary.
How We Protect Personal Information
We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information we handle.
These measures may include password protection, secure connections, access controls, website-security tools, software updates, and service-provider safeguards.
No internet-based system can guarantee absolute security, but businesses are expected to maintain safeguards appropriate to the sensitivity of the information involved.
How Long We Keep Information
We retain personal information only as long as reasonably necessary for the purposes for which it was collected or as required by law.
Some records may need to be retained for accounting, tax, fraud-prevention, warranty, dispute-resolution, or legal purposes.
When information is no longer required, we may delete, anonymize, or securely dispose of it.
PIPEDA requires organizations to limit retention to what is necessary for identified purposes.
International Processing
Some service providers we use may store or process information outside Canada.
When information is processed in another country, it may be subject to the laws and lawful-access requirements of that jurisdiction.
We take reasonable steps to work with service providers that maintain appropriate privacy and security practices.
Your Privacy Rights
Subject to applicable law, you may request:
Access to personal information we hold about you
Correction of inaccurate or incomplete information
Information about how your personal information has been used or disclosed
Withdrawal of consent where consent is the basis for processing and withdrawal is legally permitted
Deletion of certain information where retention is no longer required
PIPEDA provides individuals with rights to request access to their personal information and challenge its accuracy and completeness.
Children’s Privacy
Our website and products are not directed specifically to children.
We do not knowingly seek to collect personal information from children without appropriate authorization.
Third-Party Websites
Our website may contain links to third-party websites or services.
Cordyceps Canada is not responsible for the privacy practices, content, or security of websites operated by third parties.
We recommend reviewing the privacy policy of any third-party website you visit.
Privacy Questions and Requests
Cordyceps Canada is responsible for personal information under its control.
Privacy questions, access requests, corrections, or complaints may be directed to:
Privacy Officer
Cordyceps Canada
Kingston, Ontario, Canada
Email: contact@cordyceps-canada.ca
Phone: 1-613-317-4414
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or legal requirements.
The most recent version will be posted on this page with an updated revision date.